Deposit Issues: What to Do if Your Deposit Didn't Arrive?

At Flexbet, crypto deposits are typically processed quickly. However, if your deposit hasn’t arrived yet, there are a few common reasons and steps you can take to resolve the situation.

Common Reasons for Delayed Deposits

• Blockchain Confirmation Time
  Each cryptocurrency requires a number of confirmations on the blockchain before the funds are credited to your Flexbet account.
  Confirmation times vary depending on network traffic and the coin you selected.

• Minimum Deposit Amount Not Met
  If you sent an amount lower than the minimum deposit requirement, the transaction may not be credited to your account.
  Always verify the minimum deposit amount before sending funds.

  📖 Check Minimum Deposit Amounts Here

• Wrong Network Selected
  If the cryptocurrency was sent via a network different from the one selected at deposit (for example, sending USDT via ERC20 when TRC20 was selected), the deposit may be delayed, lost, or non-recoverable.

• Pending Transaction from Wallet Provider
  Sometimes, delays happen at the sending platform or wallet.
  The transaction may be pending on their side and not yet broadcasted to the blockchain.

What to Do If Your Deposit Didn't Arrive

Step 1: Check your transaction status on a blockchain explorer using your Transaction ID (TXID).

Step 2: Make sure:

• The transaction has enough confirmations.

• The correct network and cryptocurrency were used.

• The amount meets the minimum deposit threshold.

Step 3:
If everything appears correct and your deposit is still missing after a reasonable time (typically 30–60 minutes for most coins):

Step 4:
Contact our Support Team:

• Provide your Flexbet username.

• Include the Transaction ID (TXID).

• Mention the amount sent, the coin, and the network used.

We’ll help investigate and resolve your case as quickly as possible!

Need Help?
If you have any questions or need support, don't hesitate to contact our Customer Support team. We're always available to help you with anything you might need.