FAQ
Get quick answers to common questions about Flexbet, including games, support, security, promotions, and more.
What is Flexbet.io?
Flexbet.io is a next-generation crypto casino platform offering instant rewards, provably fair in-house games, and a loyalty-first experience with full transparency.
Can I use Flexbet on mobile devices?
Yes, Flexbet is fully optimized for mobile. You can access all features directly from your mobile browser without installing an app.
Where can I find updates or announcements?
You can find all important updates and announcements through our official channels:
– Telegram – t.me/flexbet_notices
– X (Twitter) – @flexbetio
We recommend subscribing to both channels to stay up to date with new features, promotions, and important platform updates in real time.
Can I become a moderator or apply for a job at Flexbet?
Moderator/Mod and staff positions are not open to public applications. We will reach out directly to trusted community members if roles become available.
How do I earn rewards or rakeback?
You automatically earn rakeback and bonuses through your gameplay. Visit the Reward Center to claim Daily, Weekly, Monthly bonuses and Rakeback.
Does Flexbet offer welcome bonuses or promotions?
Yes, we offers a welcome package with deposit bonuses on your first three deposits.
We do not offer a no-deposit bonuses, but you’ll regularly find extra promotions, bonus codes and reload offers available through:
Be sure to check these regularly to never miss an active bonus or campaign.
What are in-house games?
In-house games, also called Flexbet Originals are exclusive, provably fair games developed by Flexbet, including Dice, Plinko, Mines, Coin Flip, Limbo and more.
Does Flexbet offer provably fair games?
Yes, all Flexbet Originals are provably fair. You can verify the randomness and fairness of every result using the provided seeds and verification tools.
How many languages does Flexbet support?
Flexbet currently supports 20 different languages, allowing players around the world to use the platform in their native language. Languages available include: English, Deutsch, Português, Русский, 中文, Čeština, Español, Suomi, Français, Bahasa Indonesia, हिन्दी, 日本語, 한국어, Filipino, Română, Srpski, العربية, ภาษาไทย, Türkçe, Tiếng Việt
How do I change the language?
You can change the language of the Flexbet interface at any time by following either of these two steps:
From the top menu: Click on your profile in the top right corner, then tap the “Language” option and select your preferred language from the list.
From the left menu: Open the sidebar menu and scroll to “Language” under the General section, then choose your desired language.
Are there any fees for deposits or withdrawals?
We does not charge any internal fees for deposits or withdrawals. However, blockchain network fees may apply when making a withdrawal. These are determined by the selected cryptocurrency and network, and will be displayed at the time of the withdrawal.
How fast are withdrawals processed?
Most withdrawals are processed instantly. In some cases, withdrawals may enter manual review for additional verification.
What happens if my withdrawal request is delayed or declined?
Withdrawals may be delayed or rejected if additional verification is required, suspicious activity is detected, or technical issues arise. You will be notified via your account if further action is needed.
Can I opt out of marketing emails from Flexbet?
Yes, you can unsubscribe at any time using the link in our emails or by contacting our support team.
Can I have more than one Flexbet account?
No. Each user is only allowed to create and maintain one account. Creating multiple accounts is a violation of our Terms and may result in suspension or permanent closure of all related accounts.
How does Flexbet keep my data and funds secure?
Flexbet employs industry-leading security infrastructure to ensure the highest level of protection for user accounts and funds. This includes end-to-end encryption, two-factor authentication (2FA), real-time monitoring, and strict internal access controls. Our systems are designed with the same security standards used by major financial institutions, ensuring your data and assets remain safe at all times.
Is KYC (Know Your Customer) required?
In certain cases, KYC verification may be required. If you fail to complete it when requested, access to deposits, withdrawals, and gameplay may be restricted until the process is successfully completed.
Is Flexbet licensed and regulated?
Yes. Flexbet.io is operated by Polaris Games and holds a valid license under the laws of Belize. We adhere to international standards for compliance, security, and fair gaming.
Do I need to wager my deposit before I can withdraw or use other features?
To prevent fraud and comply with AML regulations, all deposits must be wagered at least once (1x) before they can be withdrawn or used for features like tips, Rains, or Coin Drops.
How many fiat currencies does Flexbet support for balance display?
Flexbet currently supports 18 different fiat currencies for displaying your balance and transaction values.
You can choose your preferred currency from: AUD, BRL, CAD, CHF, CNY, EUR, GBP, HKD, IDR, INR, JPY, KRW, MDL, MXN, PLN, RON, RUB, USD.
To change your display currency, go to your Profile menu > Wallet Settings, or use the left-side menu. Then select the currency that fits you best.
Does Flexbet support self-exclusion or responsible gambling tools?
Yes. Flexbet offers self-exclusion and other responsible gambling tools directly in your account settings. You can also visit our Responsible Gambling page for more support and resources.
How can I file a complaint or dispute with Flexbet?
If you have a complaint or dispute, email at office@flexbet.io. Our team will review your case and respond as quickly as possible.
Do you accept VIP Transfer?
We does not support VIP transfers from other platforms. Our system is designed to reward players based solely on their activity within Flexbet.io. Every user progresses through the VIP program organically by playing and engaging with the platform.
How can I contact Flexbet support?
You can contact our support team 24/7 via live chat on the website or by email at support@flexbet.io
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