Common Casino Game Issues (and How to Fix Them)

At Flexbet, we aim to offer a smooth and exciting gaming experience.
However, technical issues can sometimes occur. Here's how to troubleshoot the most common casino game problems.

1. Game Not Loading

Possible Causes:

• Internet connection is unstable.

• Browser cache or cookies are outdated.

• Temporary server maintenance or updates.

How to Fix:

• Refresh the page.

• Try clearing your browser's cache and cookies.

  📖 Learn how to clear cache and cookies

• Switch to a different browser (Firefox, Safari, Chrome recommended).

• Check your internet connection.

2. Game Freezes or Lags

Possible Causes:

• Device memory overload (too many tabs/apps open).

• Low bandwidth or unstable Wi-Fi.

How to Fix:

• Close unnecessary tabs and background apps.

• Restart your device.

• Connect to a stronger and stable internet connection.

3. Error Messages During Gameplay

Possible Causes:

• Lost connection with the game server.

• Minor bugs or temporary interruptions.

How to Fix:

• Exit the game and reopen it.

• Log out and log back into your Flexbet account.

• If the issue persists, contact Flexbet Support with a screenshot of the error.

4. Game Not Available in Your Region

Why it Happens:

• Some games are restricted in specific countries due to licensing laws.

What You Can Do:

• Choose another available game.

• Flexbet offers a wide variety of alternatives, including our exclusive House Games!

5. Bet Result Missing or Not Updated

Possible Causes:

• Minor delay in the system syncing bet results.

How to Fix:

• Refresh the page.

• If the bet result still doesn’t appear, contact Flexbet Support with the game name and bet id.

Need Help?
If you have any questions or need support, don't hesitate to contact our Customer Support team. We're always available to help you with anything you might need.